Highspring Innovation

Highspring Managed Services

Turning bold ideas into everyday advantage

We're the Innovation team for Managed Services, partnering with internal teams to design, build and scale technology that removes friction and creates measurable value.

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Who we are

A small, multidisciplinary team of engineers, analysts and product thinkers embedded in Highspring Managed Services.

We exist to help Managed Services teams work smarter. We sit close to delivery, so we understand the realities of client commitments, service levels and day-to-day operations.

When a team brings us a problem, we start with the outcome, not the technology. We prototype quickly, prove value with real users, and then harden what works into supported solutions that anyone in the business can adopt.

internal teams supported
40+
hours returned to delivery each year
25k
typical idea-to-pilot cycle
6 wks

What we do

From a single automation to a platform used across the business, we help at every stage.

Intelligent automation

Remove repetitive, manual work with workflow automation, RPA and AI assistants that slot into the tools your team already uses.

Data & insight

Turn operational data into dashboards, alerts and forecasts that help leaders make faster, better-informed decisions.

Applied AI

Put generative AI to work safely: knowledge assistants, summarisation, triage and drafting tools designed around real workflows.

Integration

Connect ticketing, CRM, telephony and client systems so information flows without re-keying or swivel-chair work.

Rapid prototyping

Validate an idea in weeks with a working prototype tested by real users, before committing to a full build.

Enablement

Coaching, playbooks and office hours that help teams adopt new tools and keep improving on their own.

How we work

From first conversation to everyday tool

  1. 01

    Discover

    We listen, map the process and agree the outcome that matters.

  2. 02

    Prototype

    We build something real in weeks, not months, and test it with your team.

  3. 03

    Prove

    We measure the impact against the baseline we agreed up front.

  4. 04

    Scale

    We harden, document and support it so other teams can adopt it too.

Solution catalog

Ready to use today

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Available

Applied AI

Service Desk Copilot

An AI assistant that drafts responses and surfaces answers for agents.

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Available

Data & insight

Ops Pulse Dashboards

Live operational dashboards for every Managed Services account.

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Available

Automation

Workflow Automation Kit

Reusable building blocks for automating common back-office tasks.

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Case studies

Impact across Managed Services

All case studies

Meet the team

The people behind the work

Team Lead

Head of Innovation

Sets direction for the Innovation team and partners with Managed Services leadership.

Team Member

Lead Solutions Engineer

Designs and builds automation and integration solutions.

Team Member

Data & AI Lead

Leads our work on analytics, forecasting and applied AI.

Team Member

Product & Adoption Manager

Helps teams adopt new solutions and measure their impact.

Got an idea or a problem worth solving?

Tell us what's slowing your team down. We'll help you work out what's possible.

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