FAQ
Frequently asked questions
Answers to the questions we hear most often. Can't find what you need? Get in touch.
General
Who is the Innovation team?
We're a team within Highspring Managed Services that designs, builds and supports technology solutions for internal teams.
Who can work with you?
Any team within Managed Services. If your idea touches another part of Highspring, we'll help connect you with the right people.
Engaging us
How do I bring an idea or problem to the team?
Use the contact form or drop a message in our channel. Tell us what you're trying to achieve; you don't need a fully formed solution.
How do you decide what to work on?
We prioritise based on business impact, effort and how many teams could benefit. We'll always explain where your request sits and why.
Is there a cost to my team?
Discovery and prototyping are typically funded centrally. Larger builds may need a business case, and we'll help you prepare it.
Solutions
How do I get access to a solution in the catalog?
Open the solution's page and use the request button, or contact us. Most solutions can be enabled for a new team within a few days.
What does "Pilot" mean in the catalog?
Pilot solutions are working and in use with a small number of teams. They're ready to try, but may change as we learn.
Security
How do you handle client data and AI safely?
Every solution goes through security and data protection review. AI tools only use approved models and data sources, and client data never leaves approved environments.
Got an idea or a problem worth solving?
Tell us what's slowing your team down. We'll help you work out what's possible.