Account Management
One version of the truth for account reporting
Monthly client packs took days to assemble by hand. Now they build themselves.
3 days saved per account each month
Read the storyData & insight
Ops Pulse Dashboards
Live operational dashboards for every Managed Services account.
A standard set of dashboards covering volumes, service levels, backlog and quality, refreshed automatically from source systems.
Key features
- SLA and backlog tracking
- Automated weekly client packs
- Drill-down by team and queue
- Threshold alerts
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Capacity Planner
Forecast demand and plan staffing with confidence.
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