Service Desk Operations
Cutting ticket handling time with an AI copilot
Agents were spending too long searching for answers. A copilot inside the ticketing tool changed that.
32% faster average handling time
Read the storyAccount Management
One version of the truth for account reporting
Monthly client packs took days to assemble by hand. Now they build themselves.
- saved per account each month
- 3 days
- of packs from one data source
- 100%
The challenge
Each account team pulled data from different systems into spreadsheets, which made reporting slow and inconsistent.
What we did
We built a shared data model and a standard dashboard set, then automated the client pack so it is generated from the same source.
The outcome
Account leads now spend their time on insight rather than assembly, and clients receive consistent reporting.
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More case studies
People & Resourcing
Automating onboarding across five systems
Setting up a new joiner touched five systems and took a week. Now it takes a day.
80% less manual effort
Read the storyGot an idea or a problem worth solving?
Tell us what's slowing your team down. We'll help you work out what's possible.