Service Desk Operations
Cutting ticket handling time with an AI copilot
Agents were spending too long searching for answers. A copilot inside the ticketing tool changed that.
32% faster average handling time
Read the storyPeople & Resourcing
Automating onboarding across five systems
Setting up a new joiner touched five systems and took a week. Now it takes a day.
- less manual effort
- 80%
- to fully provision a new joiner
- 1 day
The challenge
New-joiner setup relied on manual requests across HR, IT, ticketing and client systems, causing delays and errors.
What we did
We mapped the end-to-end process, removed unnecessary steps and automated the remainder with an auditable workflow.
The outcome
New joiners are ready on day one and the resourcing team has full visibility of every request.
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More case studies
Account Management
One version of the truth for account reporting
Monthly client packs took days to assemble by hand. Now they build themselves.
3 days saved per account each month
Read the storyGot an idea or a problem worth solving?
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