Service Desk Operations
Cutting ticket handling time with an AI copilot
Agents were spending too long searching for answers. A copilot inside the ticketing tool changed that.
32% faster average handling time
Read the storyApplied AI
Service Desk Copilot
An AI assistant that drafts responses and surfaces answers for agents.
Service Desk Copilot sits alongside agents in the ticketing tool. It suggests responses grounded in your knowledge base, summarises long ticket histories and flags likely escalations before they happen.
Key features
- Suggested replies grounded in approved knowledge
- One-click ticket summaries
- Escalation risk flags
- Works inside the existing ticketing tool
In action
Case studies
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Knowledge Finder
Ask questions in plain language and get answers from approved documents.
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